By purchasing a ticket, ticketholders understand and agree to all the terms below. By attending our event, attendees agree to our Code of Conduct, and understand our Dress Code.
Terms of Sale
All Paradiso ticket sales are final, no refunds. However, ticketholders may transfer their ticket to another person.
All vendors present at Paradiso have their own individual terms of sale, any dispute over their terms of sale should be resolved between the buyer and the vendor, and not Paradiso or Paradiso staff.
Remote Sales Shop (The Elsewhere Emporium) Terms of Sale
All purchases from our remote sales booth are final, no refunds, returns or exchanges. There will be a private changing area available for guests to try on items to ensure proper fit and style before purchase.
Ticket Transfer Policy
As this is a J-fashion event, attendees must wear some form of J-fashion (Including but not limited to: Lolita, Ouji, Aristocrat, Mori Kei, Fairy Kei, Decora, Visual Kei, Otome Kei, Gyaru, J-Punk, J-Goth, etc.) OR formal attire (the minimum would be a two-piece suit). Cosplay/costumes/steampunk, print replicas (a copy of a printed design), or clothing with text or imagery that is racist, homophobic, transphobic, or otherwise discriminatory in nature will not be allowed.
Banned Items & Props Policy
Paradiso staff reserve the right to prohibit any dangerous, threatening, or overly cumbersome or bothersome items. Certain types of items and props are not allowed in our event venues:
- Helium Balloons
- Scepters or props with pointed or sharp parts
- Realistic prop firearms
- Loose glitter or confetti
- Speakers or any device that plays music without headphones
If a guest does not meet these dress code standards, they will not be allowed into the event until standards are met, and they will not receive a refund. If you have any questions or concerns about our dress code, don’t hesitate to reach out to us on our contact page or social media.
Code of Conduct
The comfort and safety of our attendees and guests at Paradiso are our top priority. We generally operate on a two-strike policy, but we reserve the right to remove or ban any attendee that makes anyone else feel unwelcome or unsafe.
- On the first instance of any uncouth, insulting, or unsafe behavior, that person will receive a warning.
- Any instance after that, the individual will be removed from the event and banned from any further Paradiso events.
- Illegal activity will result in an instant removal and ban – no warnings, and the proper authorities will be notified.
- Any tickets purchased from Paradiso by the offender will NOT be refunded after removal and/or ban.
13+ Age Limit
Only individuals aged 13 and older will be admitted into the event, no exceptions. Ticket holders found to be underage will not receive a refund.
VIP Ticket Holders Must be 21+
Only individuals aged 21 and older are eligible to purchase a VIP or Golden Ticket, no exceptions. VIP ticket holders found to be under this age limit will not receive a refund.
Paradiso assumes no liability for any accidents, injuries or damage of personal property that attendees, guests, vendors, staff or models may incur from their own negligence, clumsiness, bad luck or tomfoolery.